I feel a bit the same about GG. I really do think that, having dedicated experts is essential to maximise sales, is key. We sell Dyson and, whilst we know them in and out, we do have a Dyson rep in store. Having said that, her products are so diverse, how could they, practically, have an expert for each one? To be depicted as an authority on Christmas lights and, adversely, on security products, just doesn't gel. They are not exactly in the same category. Security is a much more serious issue, as opposed to decoration; how many people will trust her, consequently, when she tries to convince us we need to be extra vigilant when it comes to our own safety? tbh, it matters not to me what either the guest or the presenter spouts; I know if I want to buy something and will, subsequently, do my own research on said item, as I don't believe a word they say. They are sales people. Unlike myself, they do not have to answer personally to customers; I know that if I mislead my customers, they will come into store and confront me with any issue they may have and, as someone who prides herself on being customer focused, I will solve it for them. The poor CS team at the Q, have to deal with any irate customers.