My sister worked at a high street Jewellers - and for her 21st birthday, she decided to indulge herself and buy an aquamarine and diamond ring; the ring back then cost her just over £100 - and was valued at over £500 some 10 years later. 2 years ago, she lost the ring, and she put in a claim. Her insurance company, said that she had to contact her local police station, and report the ring as lost/missing/stolen - which she did do - and she provided the police with a photo of the said ring.
A few weeks later, she received her claim back from the insurers - they had taken off her £100 for her making the claim - and gave her vouchers, yep, vouchers for the remaining claim - £400 pounds of vouchers! for a jewellers that she wouldnt shop in - if her life depended upon it.
It is slightly unfair to take £100 for making a claim - i have been paying my insurance company for years, by direct debit, my money goes into their bank account, making extra interest for them - I made one claim! the first i have ever done in 25 years of being married - and they took a hefty sum too - and what we were left with, hardly covered what we had claimed for - so there is really no question, that insurance companies are out there to make money out of your misery and misfortune.
Dont even get me started about Insurance/Assurance companies, they are all out to screw you for your last penny, i have first hand knowledge of this - when it comes to members of the Armed Forces, who want to make sure, that when they go off to, Afghanistan, if anything should happen to them, either they are mortally wounded, or are wounded and minus a few limbs, then they are covered to live the rest of their nature without money fears - you go and have a look see at what those men are supposed to fork out for - ridiculously high demands of money per month - that does not help any member of the armed forces go out with a care free mind. Sure theres PAX, but there are members of the armed forces who have families, and own homes - and PAX just doesnt cover the demands of family living these days. And then theres the travel insurance query - when a member of your family who is in the armed forces, has to go abroad - a payment of over £300 was required for my son, and that was in April 2010. And dont even get me on the subject of kit insurance, to boot. Insurance companies get you any way they can - they know you need it - and charge ridiculous amounts of money - they have got you by the short and curlies.