Jantaculum
black diamond witch
- Joined
- Jun 24, 2008
- Messages
- 544
A long story with a happy ending.........
I won a competition (well actually two competitions, lucky me) and due to a mix up or a misunderstanding, my prizes went to the wrong address.
The address they went to was a holiday cottage that we'd stayed in a few weeks ago (where my first order was to be sent) - for some reason that address stayed on my records. To add to the problem, that holiday cottage is now empty and has got the builders in.........
Tony got on the case and found out where the package had been sent and I managed to trace one of the prizes, a pair of earrings (which the cottage owner is going to send to me in due course) but the other item had disappeared.
At this point, Steve and the lovely Katherine got involved. Katherine found out that I had another order on the way and sneaked a replacement prize in - and that order arrived today.
To say I'm blown away by the replacement is an understatement. It's a version of Tabs massive lemon quartz pendant, but a marquise cut rather than an elongated cushion cut.
I don't know if Katherine reads the forum but I rather suspect that she might - I said how much I liked Tabs' pendant and to receive something so similar just can't be a coincidence when you think how varied the competition prizes are.
I'm just so impressed, Rocks have really gone the extra mile to ensure one very happy customer.
(contrast that with Gems who STILL haven't answered my complaining email from Saturday)
I'll put pictures up later (off out shortly) but I just wanted to say how impressed I am. Thank you Rocks and especially Katherine.
I won a competition (well actually two competitions, lucky me) and due to a mix up or a misunderstanding, my prizes went to the wrong address.
The address they went to was a holiday cottage that we'd stayed in a few weeks ago (where my first order was to be sent) - for some reason that address stayed on my records. To add to the problem, that holiday cottage is now empty and has got the builders in.........
Tony got on the case and found out where the package had been sent and I managed to trace one of the prizes, a pair of earrings (which the cottage owner is going to send to me in due course) but the other item had disappeared.
At this point, Steve and the lovely Katherine got involved. Katherine found out that I had another order on the way and sneaked a replacement prize in - and that order arrived today.
To say I'm blown away by the replacement is an understatement. It's a version of Tabs massive lemon quartz pendant, but a marquise cut rather than an elongated cushion cut.
I don't know if Katherine reads the forum but I rather suspect that she might - I said how much I liked Tabs' pendant and to receive something so similar just can't be a coincidence when you think how varied the competition prizes are.
I'm just so impressed, Rocks have really gone the extra mile to ensure one very happy customer.
(contrast that with Gems who STILL haven't answered my complaining email from Saturday)
I'll put pictures up later (off out shortly) but I just wanted to say how impressed I am. Thank you Rocks and especially Katherine.
Katherine is a real star, and Tony is just lovely too! Nothing seems to be too much for them. I allways think it's the little things like this that make all the difference with CS's ..Gems could learn a lot from Rocks on that score too!!
