(mum writes)
I know QVCs prices and P&P are a frequent topic here but I am absolutely staggered by how out of touch they are. I recently took a liking to a pair of Emu Isa Lo leather boots and was about to purchase from QVC when it struck me I should have a shop around first. I managed to find the same boots on Amazon for exactly half of QVC's price! Not only that but delivery was free too, with the pledge of free returns if I was not satisfied. When they arrived, on the third day, the boots were gorgeous and everything I could have wanted. Sadly, the boots just did't suit my feet and I didn't find them at all comfortable. The return was easy to arrange and Amazon refunded the amount it cost me to send the boots back via the post office. You can have a courier come and collect if you prefer. Otherwise it would have cost me the best part of £20 to look at them and realise they didn't suit me, which I have done before on QVC.
How can QVC keep operating against such competition? Not only did I save myself a small fortune but everything was settled so quickly. I had the boots returned with the refund back in my bank before a QVC purchase would even have been delivered!
I can't help but think they're only surviving by getting new customers who don't yet know any better or the minority who can afford to pay anything without caring.
I know QVCs prices and P&P are a frequent topic here but I am absolutely staggered by how out of touch they are. I recently took a liking to a pair of Emu Isa Lo leather boots and was about to purchase from QVC when it struck me I should have a shop around first. I managed to find the same boots on Amazon for exactly half of QVC's price! Not only that but delivery was free too, with the pledge of free returns if I was not satisfied. When they arrived, on the third day, the boots were gorgeous and everything I could have wanted. Sadly, the boots just did't suit my feet and I didn't find them at all comfortable. The return was easy to arrange and Amazon refunded the amount it cost me to send the boots back via the post office. You can have a courier come and collect if you prefer. Otherwise it would have cost me the best part of £20 to look at them and realise they didn't suit me, which I have done before on QVC.
How can QVC keep operating against such competition? Not only did I save myself a small fortune but everything was settled so quickly. I had the boots returned with the refund back in my bank before a QVC purchase would even have been delivered!
I can't help but think they're only surviving by getting new customers who don't yet know any better or the minority who can afford to pay anything without caring.