Why? how ridiculous, heard Dale first say it last week in the 'inside qvc' hour, he said we have a great call centre but its now called the customer contact centre! Iv just heard Craig refer to it by its new name. So I guess now it wont be 'we are busy at the call centre but we are busy at the 'customer contact centre' . I wonder what was behind the renaming?
Until recently, I worked in a call centre that changed its name to 'contact centre' because call centre gave the impression that we only took calls (we answered large amounts emails and letters too) I didn't mind the change actually, 'call centre' gives me the impression of rows and rows of bored to death sales staff....we were anything but!