So I'm currently fuming as I'd ordered a pair of Lola Rose earrings towards the end of November which arrived broken, the replacements also arrived broken (I emailed Lola Rose directly to say they needed to deal with QVC's treatment of their products as a matter of urgency) so I waited for a postage label to arrive which eventually turned up at the beginning of December.
I posted both sets of earrings back, finally got an email on 14 December to say they had been received and I had been refunded. There was still no sign of the refund after Xmas, so I chased them up and finally got a response today to say that the refund had been processed on 31st December - no apology, no acknowledgement of the sh*te service they offer, I'm appalled! I sent back a response expressing my extreme dissatisfaction but I know it will be ignored by the Stepford customer service reps, grrrr.
I've actually been toying with the idea of closing my account as I spend far too much on stuff I have no need of and I think this, along with discovering an expensive Lulu Guinness bag was actually sent by RM for the bargain price of £5.95, will be the final nail in the coffin for me. Absolutely dreadful treatment of their customers :RpS_cursing: