Reasons to buy firom us...

[louise66]

not. If I had a choice of buying at item at the Q and another outlet, and the price was either equable, or £10 more, I would buy from the Q, because of the 30 day MBG. But Debs has just advised us that, with electrical goods, we get a 12 month guarantee, and with SOME jewellery, it is 6 months, as opposed to 30 days. This i work in retail (technology), and the statutory warranty is 12 months; there is no escaping this, as a legal requirement. But this applies to jewellery also, not 6 months. The 30 day MBG is, basically a 'try before you decide to keep it' deal.

 

[Loverofquiet]

Thank you for this. Using your knowledge of retail, can you please tell me something? I know there is a statutory 1 year warranty on electrical goods, but I think that there is now a 'fitness for purpose' warranty that for some household goods there is an implied warranty of several years of normal usage, and goods can be returned if they do not last as long as it would be expected reasonably that they would.

 

[Akimbo]

As much as I criticise QVC I have successfully returned tech for a full refund outside the 12 months period. The first was a printer (remember when Q used to have TSV printers regularly?) when it packed up at 13 months I argued its "fitness for purpose" because it's reasonable to expect a printer to last a couple of years of minimal home use so Q collected it and we got a full refund. We also had a small TV in our bedroom that stopped turning on or off with the remote or the side buttons; we were switching it off at the plug. Credit to Q for accepting that even at nearly 2 years old it wasn't reasonable for this to happen. However a lot depends on the CS person who answers your call about faults occurring outside the usual guarantee period. My advice is, if you seem to be getting nowhere is just to politely ring off and try again another time; there are CS staff who have experience and gumption and there are those who can only stick to the script. But it's well worth re-stating your case calmly until you get the remedy you're after. With the printer and TV I would have been happy with replacements but Q rarely stock the same models of tech for a year or more so we got our money back.


I'll have a lie down in a dark room until I start feeling irritated by QVC again...I'll be back when the status quo returns.

 

[caretodiffer]

As much as I criticise QVC I have successfully returned tech for a full refund outside the 12 months period. The first was a printer (remember when Q used to have TSV printers regularly?) when it packed up at 13 months I argued its "fitness for purpose" because it's reasonable to expect a printer to last a couple of years of minimal home use so Q collected it and we got a full refund. We also had a small TV in our bedroom that stopped turning on or off with the remote or the side buttons; we were switching it off at the plug. Credit to Q for accepting that even at nearly 2 years old it wasn't reasonable for this to happen. However a lot depends on the CS person who answers your call about faults occurring outside the usual guarantee period. My advice is, if you seem to be getting nowhere is just to politely ring off and try again another time; there are CS staff who have experience and gumption and there are those who can only stick to the script. But it's well worth re-stating your case calmly until you get the remedy you're after. With the printer and TV I would have been happy with replacements but Q rarely stock the same models of tech for a year or more so we got our money back.


I'll have a lie down in a dark room until I start feeling irritated by QVC again...I'll be back when the status quo returns.

I feel the same after a few minutes of Claire and that Lisa Rinna:mysmilie_13: Two high pitched jibber-jabber!!Only thing is, I am already in a dark room!!

 

[boffy]

electrical goods is five years but you will have a hard time initially getting any joy. john lewis are good as they have a minimum of two years for smaller electrical items and five years for tv's etc. i never ever ensure goods as which suggest that buying ceratain brands are less likely to break than others. usually these are higher priced but can save you a fortune in repairs and warranty costs

 

[louise66]

Thank you for this. Using your knowledge of retail, can you please tell me something? I know there is a statutory 1 year warranty on electrical goods, but I think that there is now a 'fitness for purpose' warranty that for some household goods there is an implied warranty of several years of normal usage, and goods can be returned if they do not last as long as it would be expected reasonably that they would.

All electrical products come with 12 months limited warranty. Under EU regulations, a six year lifespan can be applied. One needs to be cognisant, however, that this involves opening a suit in the small claims court, expense, and it is extremely time consuming. No guarantee is straightforward, and be sure to read the small print. However long the manufacturer's warranty is, they do not have a deadline to repair, or how many times they will execute a repair. Which is why we sell a careplan; this overrides any manufacturer's guarantee. They must ensure that, for the period of the guarantee, the item is fit for purpose. In respect of domestic appliances, for example, the lifespan is, generically, 3-5 years.

 

[louise66]

I feel the same after a few minutes of Claire and that Lisa Rinna:mysmilie_13: Two high pitched jibber-jabber!!Only thing is, I am already in a dark room!!

We do know your husband used to be in LA Law, you don't have to keep name dropping.

 

[Craftalot]

All electrical products come with 12 months limited warranty. Under EU regulations, a six year lifespan can be applied. One needs to be cognisant, however, that this involves opening a suit in the small claims court, expense, and it is extremely time consuming. No guarantee is straightforward, and be sure to read the small print. However long the manufacturer's warranty is, they do not have a deadline to repair, or how many times they will execute a repair. Which is why we sell a careplan; this overrides any manufacturer's guarantee. They must ensure that, for the period of the guarantee, the item is fit for purpose. In respect of domestic appliances, for example, the lifespan is, generically, 3-5 years.

It's not always necessary to open a civil claim. For instance, I had an Apple laptop which developed a major fault 5 years after the purchase date, and well after the warranty had expired Because the laptop was over £2.5K new and it had had previous problems whilst it was under warranty, Apple agreed to carry out the repair free of charge. Furthermore, they agreed that, were it to develop another fault in the next year, it would be replaced with a new model.

These EU consumer protection rules are interpreted with common sense. If you bought a cheap hotpoint fridge/freezer for £120 and is motor packed up after 18 months, a court would probably reasonably conclude that, given the purchase price, you probably had 'fair use' out of it and had no case. However, if you'd bought a top of the range Miele one for £1700, it would reasonably be expected to last longer than 18 months. But as Louise66 says, if the retailer (with whom you have the contract, not the manufacturer) disagrees with your refund/repair claim, the only way to have it assessed is to start a civil claim, which can be both lengthy and costly with no guarantee of success.

 

[boffy]

It's not always necessary to open a civil claim. For instance, I had an Apple laptop which developed a major fault 5 years after the purchase date, and well after the warranty had expired Because the laptop was over £2.5K new and it had had previous problems whilst it was under warranty, Apple agreed to carry out the repair free of charge. Furthermore, they agreed that, were it to develop another fault in the next year, it would be replaced with a new model.

These EU consumer protection rules are interpreted with common sense. If you bought a cheap hotpoint fridge/freezer for £120 and is motor packed up after 18 months, a court would probably reasonably conclude that, given the purchase price, you probably had 'fair use' out of it and had no case. However, if you'd bought a top of the range Miele one for £1700, it would reasonably be expected to last longer than 18 months. But as Louise66 says, if the retailer (with whom you have the contract, not the manufacturer) disagrees with your refund/repair claim, the only way to have it assessed is to start a civil claim, which can be both lengthy and costly with no guarantee of success.

small claims court would be ok for these sort of claims and are not expensive to pursue. also trading standards would give you advice. if you know what to say in legal speak this can make a difference in the short term.

 

[louise66]

It's not always necessary to open a civil claim. For instance, I had an Apple laptop which developed a major fault 5 years after the purchase date, and well after the warranty had expired Because the laptop was over £2.5K new and it had had previous problems whilst it was under warranty, Apple agreed to carry out the repair free of charge. Furthermore, they agreed that, were it to develop another fault in the next year, it would be replaced with a new model.

These EU consumer protection rules are interpreted with common sense. If you bought a cheap hotpoint fridge/freezer for £120 and is motor packed up after 18 months, a court would probably reasonably conclude that, given the purchase price, you probably had 'fair use' out of it and had no case. However, if you'd bought a top of the range Miele one for £1700, it would reasonably be expected to last longer than 18 months. But as Louise66 says, if the retailer (with whom you have the contract, not the manufacturer) disagrees with your refund/repair claim, the only way to have it assessed is to start a civil claim, which can be both lengthy and costly with no guarantee of success.

Apple corporation is a totally different animal. Even to call them incurs a £25 connection charge.

 

[loveheart]

We do know your husband used to be in LA Law, you don't have to keep name dropping.

I didn't know that. Who is he ?