Trustpiot admission from the CEO at Ideal.
ian macey
14 reviews
An hour ago
Attention all Ideal World customers i…
Attention all Ideal World customers i made a complaint to the Ideal ceo and have had a response back which i was not expecting at all. I thought i would be ignored. The complaint i made was about the sudden influx of fake reviews with most of the reviews looking extremly suspicious and made up. This was the response i got
Dear Mr Macey,
Thank you for your email.
We have recently made investments into our trust pilot account which means our score reflects more balanced reviews rather than solely organic reviews.
We also hope that our trust pilot score will continue to improve. As we move back towards business as usual following the Covid-19 measures that have been in place across the UK, we're working hard to improve our services and customer processes.
Kind Regards,
Emma Farrington
I would urge all customers to email the ceo for any complaints they have to the following email address Jamie. Martin@idealshoppingdirect. co.uk include any order numbers to and use the title "complaint" in the subject section. I do not agree with the response at all i think the reviews are fake and should be removed. I am not against any company having good reviews but when you look at Ideal Worlds sudden influx of good reviews it is very easy to spot that they are not genuine. Please make sure you dont have any gaps in the email adress i was not able to post unless i put gaps
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