I don’t mean to be rude about the man who presents as a chef, but I wouldn’t let him anywhere near a kitchen of mine for all manner of reasons. This may be a one unit error, user error, a combination of the two, or just a defective unit. Nonetheless - it is not about one off events like this to be condemned for, it is about the aftermath. And the aftermath was, essentially, let’s pretend it never happened and the chef and the grill were never here. They were SELLING this item minutes before. Selling (if they actually sold any at all?) to older people, people without outdoor facilities to have an exterior use product. Before the big bang, I saw a naked flame pop out of the front right hand corner. Perhaps that wasn’t seen or they carried on regardless. Now with that brief flame I saw, and then the unit sparking up big time had been anywhere near materials of any description (clothing, etc..) post purchase, that is a pretty serious thing potentially. You don’t just move on to something else post incident. You address it properly. Tell viewers the item has been withdrawn from sale, and give clear, concise guidance on how any buyers will be refunded. This is what doesn’t happen when you team up some presenters with a bunch of juveniles, presenting from too small a space, winging it usually. How long do these people actually roadtest their products for, and do they have a dedicated department actually doing that? Something that I imagine QVC has employed. I haven’t seen anything like this on QVC ever happen. That is probably down to judgement rather than luck.
and then poof the grill pops and we see flames 
coming to a karaoke bar near you soon.
