I placed an order on 22nd June and received an email on 23rd telling me my item had been dispatched, included in the email was a link for me to track my parcel with Hermes. I've been checking daily but still no delivery details. I finally contacted QVC yesterday and explained that I hadn't received my order and was told that they would have to send me a letter to sign confirming that I hadn't had the goods. I mentioned to the very nice Customer Service assistant that surely they could check the status and see that I hadn't had the goods but no they have to send me a letter - they can't even e-mail it to me.
Seems to me that QVC need to update their processess !!!!
Seems to me that QVC need to update their processess !!!!