Hello,
Sorry I'm afraid I tend to lurk rather than post but I just needed to moan!
Today I just received a lovely Charlie Bears bear from QVC....problem is it wasn't what I ordered (I ordered Alpha H) and while the outer pack was addressed to me the invoice inside was to a lady called Lucy (so if you are on here Lucy C and have ordered a charlie Bear called 'Tickle' he's lovely and soon on his way back to QVC!).
Now tempted as I was to keep the bear, I am on a budget so he had to go back so I called QVC to sort it out.
Spoke to someone who clearly was having a bad day given his attitude (too many complaints maybe!?), who told me there are mix ups happening at the warehouse but that t hey were 'working on it' as an 'ongoing problem'! Has anyone else had this happen?
He arranged for the bear to be collected and to resend me my order - so having waited nearly a week I now have to wait yet another 3- 5 working days to get my order and there was no way to get it to me faster. Now given the cost of postage from QVC and the time it takes (which to me seems bizarre given other companies provide a much better service for less money!) I was less than pleased. He eventually said he would refund my postage....anyone know how long that is likely to take?
I've not ordered much from QVC for a while as I could get what I wanted elsewhere at similar or better prices and cheaper postage but the set I saw tempted me so I ordered it.......have to say I now remember why I stopped ordering when I used to be a loyal QVC customer.
Anyway sorry to come on here just to complain, just wanted to warn others that this is apparently an ongoing issue at QVC.
Sorry I'm afraid I tend to lurk rather than post but I just needed to moan!
Today I just received a lovely Charlie Bears bear from QVC....problem is it wasn't what I ordered (I ordered Alpha H) and while the outer pack was addressed to me the invoice inside was to a lady called Lucy (so if you are on here Lucy C and have ordered a charlie Bear called 'Tickle' he's lovely and soon on his way back to QVC!).
Now tempted as I was to keep the bear, I am on a budget so he had to go back so I called QVC to sort it out.
Spoke to someone who clearly was having a bad day given his attitude (too many complaints maybe!?), who told me there are mix ups happening at the warehouse but that t hey were 'working on it' as an 'ongoing problem'! Has anyone else had this happen?
He arranged for the bear to be collected and to resend me my order - so having waited nearly a week I now have to wait yet another 3- 5 working days to get my order and there was no way to get it to me faster. Now given the cost of postage from QVC and the time it takes (which to me seems bizarre given other companies provide a much better service for less money!) I was less than pleased. He eventually said he would refund my postage....anyone know how long that is likely to take?
I've not ordered much from QVC for a while as I could get what I wanted elsewhere at similar or better prices and cheaper postage but the set I saw tempted me so I ordered it.......have to say I now remember why I stopped ordering when I used to be a loyal QVC customer.
Anyway sorry to come on here just to complain, just wanted to warn others that this is apparently an ongoing issue at QVC.