QVC service/customer care.. I ordered skincare and got a teddy bear!

[Lucia]

I ordered 2 pairs of the last Skechers, one pair black and one white. The black ones arrived ok but in the other box was a pair of plastic Birkies not even in my size! I phoned and arranged a courier collection but of course the white Skechers I really wanted had sold out. The CS agent seemed to imply that this was happening a lot.

Yes that's also the impression I got from the grumpy man on the phone.

 

[lawrenson]

I once ordered a cheapo pair of earrings in clearance and got a watch.

By then, the earrings had sold out.

Kept the watch, and gave it to SIL as an Xmas present

Cheers,
Karen

 

[Vienna]

Well if I receive someone`s AAA tanzanite ring and they receive my SBC gels, then don`t worry about it whoever you are because I`ll make sure I look after the ring and I hope you enjoy the gels :mysmilie_48:

 

[prettyinpink1988]

This happened to me, I ordered a bottle of ABC skin wash last week. My order arrived at the weekend but the box contained metal dog bowls that you put in the fridge...! I must admit though the guy in Customer Services (Craig?) was very helpful and I received my skin wash on Tuesday...needless to say the dog bowls were returned!

 

[jordie_tart]

anyone got my doll10 primer because I've got your 3 x ultrasun lip balms ??

no invoice in this one - so I guess they're solving the data protection problem, buy just sending random stuff out but with no paper work ??!

 

[loveallthingsitalian]

The chances are if no paperwork it was sent to another address from the order (as in "gifting" but would you gift lip balm so maybe not)

 

[ohnonotshoppingagain]

I maybe been lucky, b ut to be honest, I've never had anything but help and courtesy from the customer care people at QVC. I have written a letter to QVC headquarters in London about QVC in general, and not received a reply from them - which is very uncourteous, then about 2 months later out of the blue in my email inbox, I received an email from them asking what my problem was and what I'd written to them about - strange behaviour when I hadn't even told them (yet) that they failed to respond to my letter.

 

[Lucia]

Well I got my replacement (and correct!) item yesterday at about half past three, at 5:30 I got an automated call from QVC saying they had received me request for a replacement item and I would receive it in the next 3 to 5 working days! :mysmilie_15: Oh well at least I got it. No sign of my refunded postage yet though!