rosey
Registered Shopper
I have been waiting for the delivery of my special offer 1 litre ABC skinwash which I ordered on 2nd April after someone kindly posted the details on here.
Today I rang customer service as it is now 16th April to be told that the courier Hermes are saying the parcel was damaged - they will now refund my card as this item is no longer in stock!!!!!
I angrily told the lady on the phone (sorry to her as I know its not her fault but I really wanted this product) - that this was very poor customer service as I have not been told that this item would not now be delivered etc and surely it would be good customer service to actually let the customer know the situation if they are awaiting goods.
The other thing is - I have just checked my account status and it says item RETURNED !!!!
Rant Over!!!:angry::angry::angry:
ps - anyone know where I can now get some ABC skinwash at a reasonable price??
Today I rang customer service as it is now 16th April to be told that the courier Hermes are saying the parcel was damaged - they will now refund my card as this item is no longer in stock!!!!!
I angrily told the lady on the phone (sorry to her as I know its not her fault but I really wanted this product) - that this was very poor customer service as I have not been told that this item would not now be delivered etc and surely it would be good customer service to actually let the customer know the situation if they are awaiting goods.
The other thing is - I have just checked my account status and it says item RETURNED !!!!
Rant Over!!!:angry::angry::angry:
ps - anyone know where I can now get some ABC skinwash at a reasonable price??
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