I placed a beauty tsv order and it was not delivery by hermes. I have too be honest I never have a problem with hermes. They are normally very good.
I ordered the percy and reed tsv. I was really looking forward to receiving it. A week went by no tsv, so I contacted QVC. I got this answer from a customer care girl who said after tracking it, that the parcel was sent back to qvc as damaged. I answered why my account had not been refunded if QVC had received it back as damaged. The girl was polite and said its up to the customer to contact qvc as they don't know if its been returned?? So if if I haven't have rang them up. Then my money would still by in qvc's bank, NOT MINE. I was really upset as I suffer from very bad depression, anxiety and I can't get out with being disabled. I explained this so I asked about compensation and was told QVC don't give compensation. The girl said I would receive a refund in my bank in 5 days. I explained I had been a loyal customer for many years infact since 1997. The girl said there was nothing she could do but that the item is due in stock at the end of march and they will honour tsv price? But to be told it was up to customer to ring them, to get the refund imo is very wrong. Esp if they know via tracking it was sent back to them as damaged. I WON'T be shopping with QVC again.
Esp with presenters getting freebe's & rubbing it in your face. That it was my responsibility to ring up to get my money back. If I had forgotten about my order. I would never have got my money back. SHAME ON YOU QVC!!! Can anyone give me any advice on the above or our QVC right saying it's my responsibility to ring for a refund. Thank you for any advice xx
I ordered the percy and reed tsv. I was really looking forward to receiving it. A week went by no tsv, so I contacted QVC. I got this answer from a customer care girl who said after tracking it, that the parcel was sent back to qvc as damaged. I answered why my account had not been refunded if QVC had received it back as damaged. The girl was polite and said its up to the customer to contact qvc as they don't know if its been returned?? So if if I haven't have rang them up. Then my money would still by in qvc's bank, NOT MINE. I was really upset as I suffer from very bad depression, anxiety and I can't get out with being disabled. I explained this so I asked about compensation and was told QVC don't give compensation. The girl said I would receive a refund in my bank in 5 days. I explained I had been a loyal customer for many years infact since 1997. The girl said there was nothing she could do but that the item is due in stock at the end of march and they will honour tsv price? But to be told it was up to customer to ring them, to get the refund imo is very wrong. Esp if they know via tracking it was sent back to them as damaged. I WON'T be shopping with QVC again.
Esp with presenters getting freebe's & rubbing it in your face. That it was my responsibility to ring up to get my money back. If I had forgotten about my order. I would never have got my money back. SHAME ON YOU QVC!!! Can anyone give me any advice on the above or our QVC right saying it's my responsibility to ring for a refund. Thank you for any advice xx