I rang QVC this morning as they'd sent me the wrong colour bag - the invoice showed i'd picked red, but the handbag sent was brown.
So I calls CS and he asks if I want a replace and I says OK; he tells me that they do have some of the red ones in stock and then says he'll reserve one for me so that I don't miss out as they need to receive the original incorrect one back before sending this one out.
However, looking at my bank account, I see they have debited me a second time for the reserved bag - the one they said they'd reserved for me - without any warning. And we are not talking a small sum here - this is a Makowsky bag. :mysmilie_51:
This was never explained to me and indeed, I'd find it odd that they would want me to pay upfront for this 'correct' bag as I've already paid for my bag - well, my bag but the wrong colour one...
Really annoyed about this and am hopping mad!!!!
tvs
So I calls CS and he asks if I want a replace and I says OK; he tells me that they do have some of the red ones in stock and then says he'll reserve one for me so that I don't miss out as they need to receive the original incorrect one back before sending this one out.
However, looking at my bank account, I see they have debited me a second time for the reserved bag - the one they said they'd reserved for me - without any warning. And we are not talking a small sum here - this is a Makowsky bag. :mysmilie_51:
This was never explained to me and indeed, I'd find it odd that they would want me to pay upfront for this 'correct' bag as I've already paid for my bag - well, my bag but the wrong colour one...
Really annoyed about this and am hopping mad!!!!
tvs
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