Dream Girl
Registered Shopper
- Joined
- Jun 5, 2017
- Messages
- 5,301
Did we ever get to the bitter end of the CrownJust as well it was not a gadget and I had ordered it and then not got it, I would pursue it until the bitter end.
Did we ever get to the bitter end of the CrownJust as well it was not a gadget and I had ordered it and then not got it, I would pursue it until the bitter end.
Mine said ‘in process’ and now ‘customer cancelled’ which annoys me because I didn’t cancel. They should be honest and say QVC cancelled. I wonder if they will call us all as she told you Shopperholic - doubt it - but to be honest I don’t want a daft explanation as to what happened because we know what happened - it was a mistake. I just fancied the bargainBeen changed from the earlier ‘Awaiting Stock’ to now ‘Customer Cancelled’
Don't apologise Shopper, not needed at all, I would not be at all surprised if Q don't honour it and at the end of the day it doesn't really matter as it is just hair stuff, and we should not be shocked by Q's behaviour, just amazes me how useless they are at times, but I like so many others still buy from them so serves me right really. My account says customer cancelled too, and I haven't so they are obviously going to use that as a way of wriggling out of it
Mine said ‘in process’ and now ‘customer cancelled’ which annoys me because I didn’t cancel. They should be honest and say QVC cancelled. I wonder if they will call us all as she told you Shopperholic - doubt it - but to be honest I don’t want a daft explanation as to what happened because we know what happened - it was a mistake. I just fancied the bargain
Mine also says customer cancelled, which I didn't.
£4How much was it x
If you can see something in a shop which is mispriced, they don't have to sell it to you.
But if you buy it and pay for it, they can't then say the price was wrong and take it back, because the contract to buy has been completed
In law, when they show an item (such as in the shop window) it is an "invitation to buy", you then offer to buy, and if they accept your offer and take your money, that's it.
So if QVC actually took any money, they would have to send it.
If they confirmed the order, but didn't take any money, that is more problematic.
If they took your money, then refunded it to your card, I would think that was illegal, and you would be entitled to the item.
Orders were confirmed by QVC email responseIf you can see something in a shop which is mispriced, they don't have to sell it to you.
But if you buy it and pay for it, they can't then say the price was wrong and take it back, because the contract to buy has been completed
In law, when they show an item (such as in the shop window) it is an "invitation to buy", you then offer to buy, and if they accept your offer and take your money, that's it.
So if QVC actually took any money, they would have to send it.
If they confirmed the order, but didn't take any money, that is more problematic.
If they took your money, then refunded it to your card, I would think that was illegal, and you would be entitled to the item.
Just as well it was not a gadget and I had ordered it and then not got it, I would pursue it until the bitter end.
I checked my account and the payment is still pending, but thats happened sometimes when I have ordered something and quickly cancelled afterwards, the payment can be pending for days before it dissappears, Q told me thats what happens, when i have cancelled orders and queried it once, their systems must be archaic. I could call them up and have a whinge about it but I am not sure I can be bothered and it won't get me anywhere, I should have learnt my lesson by now