Sacha
Keep calm - Log on
- Joined
- Jun 24, 2008
- Messages
- 1,521
Just got back from my hols and am catching up on the threads. So sorry to hear about your problems Meesh and a very warm welcome to geminipearl!
This is a really odd development for Gems because they always say that their jewellery is made in-house, so how this mistake could have been made is a bit of a mystery.
I think the most upsetting thing is that they are now doing the bare legal minimum to put a wrong right, whereas in the past they would have gone that one step further and left everybody feeling happy and impressed with their customer service.
I can understand that you feel so upset about this Meesh and as for praising Gem's reaction, I really don't understand how anyone can praise a company for complying with the basic legal minimum requirements under the Trade Descriptions Act. I wonder what Steve Bennett must be thinking about what is happening in his old company?
And a warm welcome back from me too Jacqualina, hope you've been somewhere nice and sunny!
Some very good points you've made in your post and I was just wondering, as Sammi, Lyn and Pepsi all saw Steve B last weekend,
if this subject was mentioned at all?