M
Meeshoo
Guest Shopper
What would you do please?
Yesterday some Tanzy earrings arrived - my first order with Gems for about 100 years as I've been a bit disillusioned. Soooooooo......... I open the very small and flat box and out they come (double bagged).
First thing is that the earrings are very large and have been squashed into the box, so much so, that the earring backs have popped through the plastic and where the box has snapped closed, it's bent one of the posts. In fact, I've tried to put them back in the box and it's impossible to close without damaging the posts further. So that's the first problem - a wonky post.
Second problem is that one earring is darker than the other. Ok, I could possibly live with that because it's not going to show when on BUT for £279 shouldn't I expect earrings matched and in perfect condition?
I've asked Gems if I could have some money off and the answer is "no". Not sure why because it's going to cost them more to repair etc etc. Oh well!
So, they're £279 and over 5ct of Tanzy. Do I keep them, get the post sorted or send them back?
Not a happy bunny I've got to say and I've got another thing on order that I'm going to cancel now.
Colour difference is much more obvious IRL:
Yesterday some Tanzy earrings arrived - my first order with Gems for about 100 years as I've been a bit disillusioned. Soooooooo......... I open the very small and flat box and out they come (double bagged).
First thing is that the earrings are very large and have been squashed into the box, so much so, that the earring backs have popped through the plastic and where the box has snapped closed, it's bent one of the posts. In fact, I've tried to put them back in the box and it's impossible to close without damaging the posts further. So that's the first problem - a wonky post.
Second problem is that one earring is darker than the other. Ok, I could possibly live with that because it's not going to show when on BUT for £279 shouldn't I expect earrings matched and in perfect condition?
I've asked Gems if I could have some money off and the answer is "no". Not sure why because it's going to cost them more to repair etc etc. Oh well!
So, they're £279 and over 5ct of Tanzy. Do I keep them, get the post sorted or send them back?
Not a happy bunny I've got to say and I've got another thing on order that I'm going to cancel now.
Colour difference is much more obvious IRL:
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