MinxyKitten
Registered Shopper
- Joined
- Apr 5, 2013
- Messages
- 1,159
Yet again I have fallen foul to expensive items being damaged by lack of appropriate packaging. I ordered the Lulu Guinness Amelia TSV in black and raspberry (at the time) and the raspberry arrived with a big scratch on the front. Recently, I ordered two Eva's. The stone had black marks on the frame where it looked like the leather had worn away. Actually, the more I think about it I think this has less to do with packaging and more to do with poor quality. The red arrived with a scratch on the front and the same trouble on the frame.
I have bought many bags direct from LG and they come beautifully packaged, in a box. In fact, previous LG bags from Q always used to come in a box. Why have they resorted to flimsy bags now? They fully acknowledge the value of the items as they wouldn't send a returns label due to the high value, instead arranging a collection. There are many, many comments about bad packaging and damaged bags on the reviews - why won't they listen?
I also recently ordered a few items with Debenhams. I ordered at 10.30 on a Saturday night. I had an email first thing Sunday morning to say that one of my items had already been despatched. From then until Monday night I had regular updates on the status and eventually an email saying everything had been sent out, arriving Wednesday morning. Free postage too.
I seriously cannot get my head around a) why Q don't give a toss about their packaging (they are guilty of over-packaging too, shame they can't do this with £300+ bags!) b) can't get their items out within 24 hours like MOST (even small) companies do as a matter of course these days and c) charge so much for their inadequate delivery!!
I asked for a replacement red Eva and was told they can take 14 days to arrange this. WHY?!!! What imbeciles do they have working for them or archaic computer systems that cause this unacceptable service?!
I don't know why I bother, I really don't. Hubby has ordered me the raspberry Amelia as my xmas present as I loved it so much and was so disappointed. This is their absolute last chance! If it was available on LG site I would be straight there. I am even considering closing my account so I can't be tempted.....
Anyone else feel totally disillusioned with them these days?
I have bought many bags direct from LG and they come beautifully packaged, in a box. In fact, previous LG bags from Q always used to come in a box. Why have they resorted to flimsy bags now? They fully acknowledge the value of the items as they wouldn't send a returns label due to the high value, instead arranging a collection. There are many, many comments about bad packaging and damaged bags on the reviews - why won't they listen?
I also recently ordered a few items with Debenhams. I ordered at 10.30 on a Saturday night. I had an email first thing Sunday morning to say that one of my items had already been despatched. From then until Monday night I had regular updates on the status and eventually an email saying everything had been sent out, arriving Wednesday morning. Free postage too.
I seriously cannot get my head around a) why Q don't give a toss about their packaging (they are guilty of over-packaging too, shame they can't do this with £300+ bags!) b) can't get their items out within 24 hours like MOST (even small) companies do as a matter of course these days and c) charge so much for their inadequate delivery!!
I asked for a replacement red Eva and was told they can take 14 days to arrange this. WHY?!!! What imbeciles do they have working for them or archaic computer systems that cause this unacceptable service?!
I don't know why I bother, I really don't. Hubby has ordered me the raspberry Amelia as my xmas present as I loved it so much and was so disappointed. This is their absolute last chance! If it was available on LG site I would be straight there. I am even considering closing my account so I can't be tempted.....
Anyone else feel totally disillusioned with them these days?