Order HALF wrong........

[inatizzy]

Apologies if the answer to this is on here already - I'm positive I'm not the first !

I ordered TWO identical Cozee home duvet sets.
They arrived banded together.
They are two different item numbers - one of which is correct the other (very annoyingly) is wrong.

The correct one I want to keep - can I return half the order?
It is now showing as out of stock therefore I am unable to return these two combined and start again.

As well as having this hassle - I am annoyed because I really wanted two (for presents) and doubt it will be back in stock anytime soon.

I want to be clued up before I ring them.

Thanks X

 

[Akimbo]

You can return one item from a multiple order (for any reason) just mark the return bit of the invoice as a part return.

Blummin annoying that the cocked up your order! How could they accidentally band together two different items! Shambles!

 

[Boris Bear]

Yes you should be able to return one, ring them and make sure they either send you a prepaid label to return it or arrange a collection by a courier as it's their fault you are returning the item. Also ask for the original p & p that you paid to be refunded and when you get the refund check they have included p & p.

 

[I Love Chocolate]

The ironic thing is that they'll only give you half p&p if the order is identical because "the items are in different parts of the warehouse" but they bound together two different items.

Hope it's sorted quickly.

 

[Vianne]

I had a variation of this - I ordered three, received only two (not bound together but all 3 separate boxes had the same tracking number). I just had my word that Hermes have delivered only two - this despite Hermes Tracking saying "Customer Signature Received" Err, no! I hadn't been asked to sign.

Eventually I got a replacement but not until I'd waited long enough to grow a beard, and then endured the Letter Of Doom hassle.

Sigh.

 

[inatizzy]

Thank you all very much for your advice.

I have spoken with them and the courier will pick up half the order. I will make sure that the p & p is refunded :mysmilie_502:

I would really love to return the whole BL:mysmilie_51::mysmilie_51Y order - but that would be cutting my nose etc...........

These ridiculous errors will probably multiply as Christmas chaos ensues !

Thanks again X

 

[nicnac]

What the hell is the matter with QVC, and why are they so lackadaisical these days?
I have had 3 orders from 3 different smaller companies over the last 2 weeks.
1st one - I had a query, sent them an email and had a response with-in 2 hours. 2nd one - ordered a set of 3 beauty items, one had leaked and when i contacted them they said they would send a replacement set and to keep the other 2 items as a good will gesture. 3rd one - a strap was missing from a bag, one phone call and one day later strap arrives.
If QVC had this sort of service i would shop with them alot more, but i definitely will not be ordering from them this side of christmas as i can do without the hassle that others are experiencing.