argeybargey
Retired - Don't Quite Fit
- Joined
- Dec 17, 2008
- Messages
- 2,780
I don't know if anyone will see this, as the board appears to be dead, but I'm posting on the off chance.
If anyone doesn't know yet, we are now allowed only one item in our baskets at any one time so you have to check out as you go. As a multiple buyer this is too much hassle for me I'm afraid. I think this site has now become the most user unfriendly one on the web that I have come across. I hate sending money out of the country but I'm left with no choice if I want service with a smile and a chance to think for a minute or two. I'll not be pressured in this way.
The excuse of telephoning buyers missing out and then webbers dropping items isn't good enough. That's life and can happen even in shops and anywhere else - items sell out and then get returned, get put back on shelves from baskets, get put back in the wrong place, etc.
WARNING GEMS SHOPPERS: If it hasn't already, it's coming your way too, and without notice if they treat you in the same way they did us. I suspect this will be a lesser problem for you however as, generally speaking, the items are more costly. It is however madness for JM where prices start at just a couple of quid, and I suspect most people make multiple purchases in any event because of the nature of the products.
Ironic they do this so soon after another channel, cough tjc cough, have vastly improved their basket arrangements for webbers which is hugely useful on the auctions pages, where you can buy made up beads at such reasonable prices they are worth buying to disassemble, and reduced p&p (£2.95) for a single item. This makes you much less inclined to drop items when you only have the one inexpensive piece, which I suspect is a major part of the rejects problem for JM - who wants to pay £4.95 on a basket under £10?
Don't think my old mates Sainsburys, Wiltshire Farm and Rymans would survive long if they were to trade in such a fashion.
How long before customer service completely crumbles under the strain of cancellations where folk have changed their minds? It's not fabulous now - I suspect answered only in preference to buyers on the line.
For a company that likes to keep congratulating itself on its "family run business", friendliness, etc. they ain't doin' a very good job. xxxxxx
PS - I hope I can be forgiven for posting this on Gems as well, but I don't think they know this is coming. Possibly JM customers are being used as guinea pigs?
If anyone doesn't know yet, we are now allowed only one item in our baskets at any one time so you have to check out as you go. As a multiple buyer this is too much hassle for me I'm afraid. I think this site has now become the most user unfriendly one on the web that I have come across. I hate sending money out of the country but I'm left with no choice if I want service with a smile and a chance to think for a minute or two. I'll not be pressured in this way.
The excuse of telephoning buyers missing out and then webbers dropping items isn't good enough. That's life and can happen even in shops and anywhere else - items sell out and then get returned, get put back on shelves from baskets, get put back in the wrong place, etc.
WARNING GEMS SHOPPERS: If it hasn't already, it's coming your way too, and without notice if they treat you in the same way they did us. I suspect this will be a lesser problem for you however as, generally speaking, the items are more costly. It is however madness for JM where prices start at just a couple of quid, and I suspect most people make multiple purchases in any event because of the nature of the products.
Ironic they do this so soon after another channel, cough tjc cough, have vastly improved their basket arrangements for webbers which is hugely useful on the auctions pages, where you can buy made up beads at such reasonable prices they are worth buying to disassemble, and reduced p&p (£2.95) for a single item. This makes you much less inclined to drop items when you only have the one inexpensive piece, which I suspect is a major part of the rejects problem for JM - who wants to pay £4.95 on a basket under £10?
Don't think my old mates Sainsburys, Wiltshire Farm and Rymans would survive long if they were to trade in such a fashion.
How long before customer service completely crumbles under the strain of cancellations where folk have changed their minds? It's not fabulous now - I suspect answered only in preference to buyers on the line.
For a company that likes to keep congratulating itself on its "family run business", friendliness, etc. they ain't doin' a very good job. xxxxxx
PS - I hope I can be forgiven for posting this on Gems as well, but I don't think they know this is coming. Possibly JM customers are being used as guinea pigs?
