MISS MONEYPENNY
Registered Shopper
- Joined
- Jun 29, 2008
- Messages
- 72
I have just recieved a letter today from qvc regarding a flannel bed set i purchased back in january.
I am writing to you regarding the northern nights bedding that you purchased on 26/01/2008.
It has come to our attention through customer feedback(so they do take notice of what we write)ratings and review service on QVCUK.com that there may be a quality issue with some of our styles within our northern nights flannel range.Upon further inspection the majority of these items have met our quality standards.However,we did identify some batches of product with excessive bobbling(thats an understatement)and pilling,during the products initial period of use(how about everytime i use it).
We want to make sure that you are completely satisfied with your purchase of Northern Nights Flannel.
If your product had an issue,we would like to offer you a replacement.If your item is not in stock,we can look to provide you with the option of an alternative item similar in style and value.
Should these options not prove suitable for you we will provide you with a full refund including p+p.If you experienced thid issue with your bedding and wish to pursue a replacement or refund,please contact our CSD,please note that we will need to recieve and inspect your item prior to processing a replacement or refund.
We would like to assure you that we have worked closely with our supplier to address this issue and are confident that moving forward our quality standards are being maintained through all of our Northern Nights product range.
We hope you continue to enjoy shopping with QVC and would like to take this opportunity to thank you for your custom.
I rang qvc as everytime i use my bedding there is fluff everywhere,the flannel is so comfy and i love sleeping in it,i have arranged a collection and ordered a replacement in a different colour
I am writing to you regarding the northern nights bedding that you purchased on 26/01/2008.
It has come to our attention through customer feedback(so they do take notice of what we write)ratings and review service on QVCUK.com that there may be a quality issue with some of our styles within our northern nights flannel range.Upon further inspection the majority of these items have met our quality standards.However,we did identify some batches of product with excessive bobbling(thats an understatement)and pilling,during the products initial period of use(how about everytime i use it).
We want to make sure that you are completely satisfied with your purchase of Northern Nights Flannel.
If your product had an issue,we would like to offer you a replacement.If your item is not in stock,we can look to provide you with the option of an alternative item similar in style and value.
Should these options not prove suitable for you we will provide you with a full refund including p+p.If you experienced thid issue with your bedding and wish to pursue a replacement or refund,please contact our CSD,please note that we will need to recieve and inspect your item prior to processing a replacement or refund.
We would like to assure you that we have worked closely with our supplier to address this issue and are confident that moving forward our quality standards are being maintained through all of our Northern Nights product range.
We hope you continue to enjoy shopping with QVC and would like to take this opportunity to thank you for your custom.
I rang qvc as everytime i use my bedding there is fluff everywhere,the flannel is so comfy and i love sleeping in it,i have arranged a collection and ordered a replacement in a different colour