:angry: seething again :angry:
bought diane gilman jeans weeks ago. arrived faulty. got returns label and kept checking website. jeans reappeared. accepted they would be used but wanted them so decided to take a chance. rang "customer service", jeans put on hold, return form filled in with new order number. email confirming jeans were reserved arrived. jeans didn't arrive. order status was changed to 'exchanged'. waited and waited. usual hermes lady is on holiday so waited some more. finally rang "CS" to ask where they were, to be told, they couldn't do the exchange because i'd bought them on easy pay - ??????? so they'd just cancelled the order and sold MY jeans to someone else. my first payment+p&p was just sitting there - not refunded! no letter to explain, nothing. the jeans are no longer available.
these people are complete and utter morons. they call themselves a high quality shopping channel when in reality they couldn't organize a booze up in a brewery. :headbang::headbang::headbang: