Oh dear this is becoming a habit just now!!
I couldn't believe my eyes today when I saw this ring for £39!! Green Tourmaline usually costs loads more than this!!
https://www.thejewellerychannel.tv/popups/viewdetail.aspx?StockCode=249436
Quick as a flash I got in in my basket as the on screen details disappeared as they sold out in literally seconds! I immediately went to checkout, put my card details in and pressed "submit order" only to find myself back on the main page with no order confirmation! Oh no, I thought, I bet it was a mistake putting it on at that price!
I went back to my basket but it was empty so I phoned CS and explained the situation. The lady I spoke with checked to see if the order had gone through but it hadn't. I didn't even have the item code so she said she would get it and if I could call back in about an hour she would put the order through for me.
Being an impatient moo and thinking I may miss out, I emailed the studio and explained the situation and asked if they could give me the item code. Within a few minutes they sent me the code, so I phoned CS back again and got another lovely lady who again checked everything for me. However, when she went to put the order through it said there was no stock! I did a bit of frantic back button pushing and refreshing and managed to get my basket with the item still in it so tried to check out again but the same thing happened. We decided between us that perhaps there was one stuck in cyberspace in my basket somewhere so I was asked to call tomorrow when the baskets will have been cleared overnight.
I had a sinking feeling that I was going to miss out so had another couple of attempts at frantic keyboard pushing, found the screen with the ring in my basket again and tried to checkout. Lo and behold it went through and I got my confirmation on screen. A few minutes later I received the confirmation email - yippee! A short time after this, I received an email from TJC's Web Support Team, who had been contacted by the Studio upon receipt of my email. They confirmed that my order had now gone through and everything was fine.
I just want everyone to know that the Studio were fantastic, the CS ladies were very helpful and cheery and the Web Support Team were very kind to email me. Thank you very much and well done TJC! :Applause:
ps Please keep up the good work because if you don't and I've been singing your praises almost daily, I'm going to look and feel like a right numpty!!
I couldn't believe my eyes today when I saw this ring for £39!! Green Tourmaline usually costs loads more than this!!
https://www.thejewellerychannel.tv/popups/viewdetail.aspx?StockCode=249436
Quick as a flash I got in in my basket as the on screen details disappeared as they sold out in literally seconds! I immediately went to checkout, put my card details in and pressed "submit order" only to find myself back on the main page with no order confirmation! Oh no, I thought, I bet it was a mistake putting it on at that price!
Being an impatient moo and thinking I may miss out, I emailed the studio and explained the situation and asked if they could give me the item code. Within a few minutes they sent me the code, so I phoned CS back again and got another lovely lady who again checked everything for me. However, when she went to put the order through it said there was no stock! I did a bit of frantic back button pushing and refreshing and managed to get my basket with the item still in it so tried to check out again but the same thing happened. We decided between us that perhaps there was one stuck in cyberspace in my basket somewhere so I was asked to call tomorrow when the baskets will have been cleared overnight.
I had a sinking feeling that I was going to miss out so had another couple of attempts at frantic keyboard pushing, found the screen with the ring in my basket again and tried to checkout. Lo and behold it went through and I got my confirmation on screen. A few minutes later I received the confirmation email - yippee! A short time after this, I received an email from TJC's Web Support Team, who had been contacted by the Studio upon receipt of my email. They confirmed that my order had now gone through and everything was fine.
I just want everyone to know that the Studio were fantastic, the CS ladies were very helpful and cheery and the Web Support Team were very kind to email me. Thank you very much and well done TJC! :Applause:
ps Please keep up the good work because if you don't and I've been singing your praises almost daily, I'm going to look and feel like a right numpty!!
