Paul_s
tea and cake
It is not my opinion that Mike has changed his style it is fact
Dig out any old Youtube clip even from 6 months ago and you will see a massive change and for the better
He is one of the best now at mentioning the extra charges (Without fail) and also explains returns policies clearly (always states you get back the sale price)
I still am not a massive fan of his but that is not a reason to constantly snipe at him
Yes, Mike has improved (much the same as James Russell) but I still find him patronising with some of his sales. I think they're towing the line a lot more now but time will tell.