Yes, someone who obviously lives in a dream world wrote this comment! There are no doubt some exceptions, but most of the stuff is well overpriced for what you'd pay elsewhere - I can't claim to have price checked anywhere near everything they've shown, but most of the things I've checked out can be bought MUCH cheaper. They make a big thing about it being "delivered to your door", but as you've commented, the hugely inflated p & p charges cover this, and they must make a huge profit out of the p & p in most cases. Just one example: the dreaded Charlie Bears. Q bumps on a big p & p charge, but for most of the bears it is much cheaper to buy them over the internet - not only are the cost prices often less than Q charge but the retailers mainly offer free p & p! The only exceptions to this are the Q exclusives, which obviously you won't get elsewhere. When I bought a few bears as gifts years ago, I saved about £10-£15 per bear by buying online.