Just wondering what the procedure is with IW when a parcel goes walkies? In all the years I've been buying from them, it hasn't happened before, but some items I ordered from the Harley Street range appear to have disappeared en-route. I have emailed IW about it and someone called Pep has been looking into it but I still haven't had any reply yet. I did find out that the items were direct dispatch from the supplier, which wasn't made clear, but even then, they are now long overdue. It's very frustrating as it has taken 4 days to get to this stage.