They charge a flat rate of postage of £6-but it is sent special delivery and is quick, quick, quick! Lola Rose customer service is fabulous! They remind me a bit of Liz Earle's customer service-no quibbles and lovely on the phone if you need assistance. But their website...............that's another story (although Nicky said today that they are working on it). They need to-if you have an I Phone or I Pod, you can't use their site, as you need flash player. The website is the one thing that puts me off buying-I hate it.
Oh, and they too have a returns policy-think it's 28 days and let me tell you this-no "letter" comes if you return a few things-they really are great, and no, I don't work for them!!!! LOL