Oh yes, the annoying cough, straight into the mic. I had ordered the fresh tea lights on wait list ages ago (pointless exercise as usual so bought them elsewhere) but when they came on I was mildly interested again,until the coughing, the opening of the boxes right next to the mic, the talking over Rosa just did it for me and I watched the rest of the recording on fast forward to check there was nothing I wanted to order. I just could not listen to her making the show all about her for another moment.
I did see some of the Aurora show and I agree! she was shocking on that too. Poor Rosa did try to finish her sentence each time but SG just shouted her down. When they do their staff training, perhaps GOOD MANNERS could be a module!