Lenovo Yoga TSV 02/04/16

[boffy]

you can imagine qvc would stick to the one year guarantee when in theory it should be 5 years under sale of gods act for electronics. i would never buy goods like this from qvc

 

[yorkrose26]

The 'problem' with Q selling Apple products is that they probably don't get any kind of a discount (even on a bulk order), as it is not as if Apple really need the business, so in order to give themselves some potential profit they give us the oh so wonderful 'added value' so that as a consumer we think we are getting a better deal then we would if we were going to purchase from an apple store. It always amuses me though that they sell these tech products, stating how easy and intuitive they are and then 'rave on' about 'tech crew' who can answer any query on the supposedly intuitive and easy to use piece of tech. Also the value of this is supposedly £200, what Ella once let slip is that it is a local rate call, so whilst you are calling the 'states', a customer needs to still pay for using the service. Also what also makes me dubious about the use of this service, is are they going to be able to 'tailor' the service to UK questions. After whilst some things will be the same globally, certain things such as setting time and other localisations will be different are the 'tech crew' trained to take these types of calls? I digress (not unusual for me), it is clear that if a Q can't make a profit in some way or shape then they will either tweak the product as with yesterday's TSV or give us 'added value' so that they can at least try and make some kind of profit.

 

[yorkrose26]

I would state that 15.6 is way to big to be a tablet and that given the weight the hinges would not last that long.

 

[boffy]

apple customer service is very good on the phone. its a bit patchier in the shops though

 

[yorkrose26]

I have always found Apple customer service to be good whether over the phone or in shops, no I was actually elluding to the 'tech crew' service, I was reading an American forum post and there were bad reviews all round for the service, so how they can state it is 'well worth having' and good to have as extra value I don't honestly know. I mean if you have a problem with an Apple product you can book a session at a 'genius bar' and they are more than happy to spend time with you to go through any problems that you may have, I know people who have used this service and they are more than happy with it. No the 'tech crew' is apparently not very good, a bit like the other service they use to use a couple of years back, but this current one has the added 'sting' that you have to pay a local rate fee for using the service. Now to me that is hardly 'added value' when all they will be doing is reading from a scripted page that won't allow for any deviations!