Caroleanne
Registered Shopper
- Joined
- Nov 9, 2008
- Messages
- 1,353
I`m beginning to think I`m hearing things after my call to a very not so helpful QVC operative !!! As customer services were very busy she said she could take the call. I wish I had waited as my blood pressure wouldn`t have suffered!!!
My enquiry concerned the non delivery of a Christmas present that was despatched on the 18/12. I quoted what I had heard on screen about Christmas delivery promises oherwise I wouldn`t have placed the order ..I was told that no such promises were ever made as they never do and its in the hands of the Royal Mail.
I then said it had also been quoted on screen that QVC had also been promised by their couriers that Christmas deliveries would arrive in time if ordered by the QVC cut off date. The girl continually spoke over me and finished by saying I could still speak to CS but would only be told the same which I did ...eventualy spoke to Collette who redeemed QVC`s reputation for customer care She apologized and said I was correct as they were all working around the clock and that I shouldn`t have been spoken to in that manner ..she wanted to know who it was but I couldn`t remember!!!!
Apparently they can`t track RM deliveries but said it should be delivered tomorrow at the latest.
If my initial experience this morning is anything to go by QVC won`t be getting many more `awards` for the `customer care`!!!
My enquiry concerned the non delivery of a Christmas present that was despatched on the 18/12. I quoted what I had heard on screen about Christmas delivery promises oherwise I wouldn`t have placed the order ..I was told that no such promises were ever made as they never do and its in the hands of the Royal Mail.
I then said it had also been quoted on screen that QVC had also been promised by their couriers that Christmas deliveries would arrive in time if ordered by the QVC cut off date. The girl continually spoke over me and finished by saying I could still speak to CS but would only be told the same which I did ...eventualy spoke to Collette who redeemed QVC`s reputation for customer care She apologized and said I was correct as they were all working around the clock and that I shouldn`t have been spoken to in that manner ..she wanted to know who it was but I couldn`t remember!!!!
Apparently they can`t track RM deliveries but said it should be delivered tomorrow at the latest.
If my initial experience this morning is anything to go by QVC won`t be getting many more `awards` for the `customer care`!!!