Jiffy bag arrived with NO item in it!

[Nikkidolphinangel]

Hi Everyone,

I've just opened my parcel that has arrived rather quickly, it was only shipped on Monday!

Anyway i ordered this brush set as i love brushes and these looked really good, even Alison was raving about them! -

http://www.qvcuk.com/ukqic/qvcapp.aspx/app.detail/params.item.432297/walk.yah.UKHB-U073

But the jiffy bag was empty, still sealed and empty! Oh apart from a TV Guide.

How can someone not notice that a set of brushes are not flat and weight-less?

Has this happened to anyone else?

What have QVC done about it? Im worried they wont believe me. I've had a necklace that never arrived but never an empty envelope.

Thanks :1:

 

[missmarple55]

Just ring them and let them know. I've never had a problem getting them to sort things, it's just the trouble involved is irritating.

 

[Nikkidolphinangel]

Just ring them and let them know. I've never had a problem getting them to sort things, it's just the trouble involved is irritating.

Thanks, great name - i might need your help!

 

[sugar plum]

Hiya,
This also happened to my friend a couple of weeks ago. New cardboard type envelope packaging but no jewellery. She rang CS no problems all sorted.
Good luck!

 

[sugarplum]

Hiya,
This also happened to my friend a couple of weeks ago. New cardboard type envelope packaging but no jewellery. She rang CS no problems all sorted.
Good luck!

thought I had a touch of amnesia when I saw this post as I couldnt remember posting it then realised its another sugarplum, with a space! Hello namesake

 

[SuziQ]

Hiya,
This also happened to my friend a couple of weeks ago. New cardboard type envelope packaging but no jewellery. She rang CS no problems all sorted.
Good luck!

Same as me with a Lola Rose bracelet! They were very good and replaced it quickly in an ordinary padded envelope but I have to send the box back for examination (still waiting for their pre-paid jiffy bag tho.)

 

[molly]

I ordered 3 of an item but there were only 2 in the sealed box when it was received.

 

[LILROSE]

Its really nice to see this post on here. I had a similar experience yesterday, QVC sent me my Poggi Paris bow necklace in a cardboard type packaging and there were no ends! All that arrived was the TV guide and my recepit..how charming?

Its so annoying when this happens as the necklace was a last click item..Imagine if the stock was no longer available? Lucky for me the stock is available but I haven't called CS yet as I am too scared. Two Buter & Wilson brooches didn't arrive a few weeks ago and the order was worth £124, one brooch then went into sale, which I bought again (luckily) so that mum could have it for Christmas. Its also happened on a few other items throughout the year, but more so lately.

When I do speak to CS they are friendly initially, its when they call you up to ask if the item still has not arrived would I like a refund/replacement thats when they get frosty...For the price they charge on postage, perhaps they ought to send out the items recorded delivery!...stupid QVC


Rant over!

 

[cupcake]

A few years ago I ordered a Smashbox make-up set. The box it arrived it wasnt' taped up and when I opened it all that was inside was the make-up bag ... no make-up. When I called, QVC immediately offered me replacement items or a return label and refund, so you should be okay.

Good luck!

 

[molly]

I ordered 3 of an item but there were only 2 in the sealed box when it was received.

I should have added that although there were no more items available (last clicks purchase) I got a refund fairly quickly.

 

[sugar plum]

thought I had a touch of amnesia when I saw this post as I couldnt remember posting it then realised its another sugarplum, with a space! Hello namesake

Well, hello sugarplum!
I'll probably more of a treacle pudding by the new year if I carry on eating all these christmas treats! x

 

[Nikkidolphinangel]

I have phoned CS and explained the situation. He said he was very sorry and would be sending me a "bag" so i can post the jiffy bag and invoice back to them - with a paid label!

He asked if i wanted another sent as that can be done quickly for me (?!) but i decided to go for a refund as it was a present.

So just got to wait for this "bag" to arrive then hopefully when they get it back i can have a refund. Hope it doesnt take too long to sort out.

 

[LorraineJ]

How daft, you'd think it would cost them more to have the bag and invoice sent back and what does that prove? I think the refund should be forthcoming now. Same thing happened to Jacaranda with some jewellery fairly recently.

 

[RedorDead]

How daft, you'd think it would cost them more to have the bag and invoice sent back and what does that prove? I think the refund should be forthcoming now. Same thing happened to Jacaranda with some jewellery fairly recently.

I think they ask for the packaging back so they can identify who did the packing ???

 

[Nikkidolphinangel]

I've just looked on the jiffy bag and there is no sticker or anything with an item number on it. The only thing is my invoice stuck on the front. I remember other items having some sort of sticker on. Maybe as it has no markings on it it just got caught up in a wrong pile or something?