Pinkpussycat
Meeoow....
In the New Year I got carried away and ordered quite a few Welo Opal pieces after reading previous rave reviews on here about this gemstone. I really should have known better. I've been buying sparklies from all the jewellery channels since their inception and know how hit and miss quality can be even though I have some really lovely items from the early days of GemsTV and particularly from TJC. Well I thought I'd give Rocks a go and placed a bumper order. I really should have known better. None of Welos looked half as beautiful as they did on screen, the gold weights were extremely light and a couple of stones looked decidedly murky. I really should have known better. And don't get me started on the thick plastic earring bags which seem to have been designed soley to prevent anyone being able to assess the quality of the stones (and my eyesight is excellent) so they were a complete non starter. I really should have known better. So now we come to two expensive rings from R&C's One Collection which although acceptable with regard to gold weight the piddly diamond accents were a joke so I can't understand why I ordered them tbh. I really should have known better. Funnily enough there were two other items that I liked, a pendant and some matching dangly earrings both Moonlight Topaz which is a cheap coated topaz...however they were not cheap in price but I would have kept them as they were very pretty. Because I liked the pendant I then opened the earring bag only to find that one of the earrings had a teeny tiny diamond missing!! Where is your famous qualty control R&C???? I was totally pi$$ed off by this but thought I'd send them back for repair because I wanted to keep them and the pendant so I contacted CS straight away and was told to return them for assessment. What bloody assessment would that be then?? A tiny diamond accent stone is missing and needs to be replaced, how hard is that to assess?? 
This order was delivered on 11/1 and all items with the exception of the pendant were returned on 12/1 but the earrings still hadn't been assessed 10 days later so I politely :wink: told them not to bother and refund me for the earrings instead and I then returned the pendant on 22/1. I have to date received just 3 refunds on the items that I returned earlier and R&C still owe me a lot of money which is not acceptable. When calling CS about this all I get is a patronising madam reading to me parrot fashion about their 30 day period for refunds which is basically just a way for Rocks &Co to hang onto customers' money to improve their own cash flow. She was also at pains to point out they have many refunds to process and I must wait in a queue for mine so if it's really taking them so long they must have a hell of a lot of refunds still to process, why does that not surprise me?? I really should have known better. Now I do.
Addendum: I didn't want to have to post this thread because I didn't want to slag off the channel that my hero Scotty :heart:works for but I'm sorry John, it had to be done. Sue xxx
This order was delivered on 11/1 and all items with the exception of the pendant were returned on 12/1 but the earrings still hadn't been assessed 10 days later so I politely :wink: told them not to bother and refund me for the earrings instead and I then returned the pendant on 22/1. I have to date received just 3 refunds on the items that I returned earlier and R&C still owe me a lot of money which is not acceptable. When calling CS about this all I get is a patronising madam reading to me parrot fashion about their 30 day period for refunds which is basically just a way for Rocks &Co to hang onto customers' money to improve their own cash flow. She was also at pains to point out they have many refunds to process and I must wait in a queue for mine so if it's really taking them so long they must have a hell of a lot of refunds still to process, why does that not surprise me?? I really should have known better. Now I do. Addendum: I didn't want to have to post this thread because I didn't want to slag off the channel that my hero Scotty :heart:works for but I'm sorry John, it had to be done. Sue xxx
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