M
Meeshoo
Guest Shopper
Well, for those of you who've read my other thread you'll know that I'm a little fed up with GemsTV at the moment. ![Mad :mad: :mad:](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
A lovely CS rep (who shall remain nameless) called yesterday to discuss my earrings that "have been fully refunded". Eh? They've been refunded? I didn't send them back until Saturday so they won't be with Gems until Monday. "Oh no, sorry, errrrrr .......... did you phone in today to complain about damaged earrings?", "No I phoned on Friday". and on and on and on ...... ok, you get the picture. Blood's beginning to boil at this point as CS rep had been asked to phone by a manager and wasn't fully up to speed with the problem - obviously. Not good. Why didn't the manager call????
I'm then offered ............ wait for it .......... a £10 voucher off my next order. Oh goodie! Yes, let me see, so after having used the st.com £5 voucher off my earrings that leaves with me a grand total of £5 as a goodwill gesture - oh yes and then there's the small matter of having £875 out of my bank account for a week plus the £279 for the damaged earrings that shouldn't have got out of Gems Towers. Mmmmmmmm - £10 off? Thanks but NO NO NO. Getting more angry by the minute.![Mad :mad: :mad:](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
![Mad :mad: :mad:](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
![Mad :mad: :mad:](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
To be fair to the CS rep, after I'd calmed down and explained why Gems could stick their £10 where the sun don't shine, he offered me 10% off my next order. Now excuse me for being thick but why wasn't this offered up front instead of the poxy £10 off?
I've asked CS rep to speak to his manager so we'll see and in the meantime, bless, he's sent me his email in case I have any more problems. Very sweet and a nice bloke but I'm really not a happy camper.
A lovely CS rep (who shall remain nameless) called yesterday to discuss my earrings that "have been fully refunded". Eh? They've been refunded? I didn't send them back until Saturday so they won't be with Gems until Monday. "Oh no, sorry, errrrrr .......... did you phone in today to complain about damaged earrings?", "No I phoned on Friday". and on and on and on ...... ok, you get the picture. Blood's beginning to boil at this point as CS rep had been asked to phone by a manager and wasn't fully up to speed with the problem - obviously. Not good. Why didn't the manager call????
I'm then offered ............ wait for it .......... a £10 voucher off my next order. Oh goodie! Yes, let me see, so after having used the st.com £5 voucher off my earrings that leaves with me a grand total of £5 as a goodwill gesture - oh yes and then there's the small matter of having £875 out of my bank account for a week plus the £279 for the damaged earrings that shouldn't have got out of Gems Towers. Mmmmmmmm - £10 off? Thanks but NO NO NO. Getting more angry by the minute.
To be fair to the CS rep, after I'd calmed down and explained why Gems could stick their £10 where the sun don't shine, he offered me 10% off my next order. Now excuse me for being thick but why wasn't this offered up front instead of the poxy £10 off?
I've asked CS rep to speak to his manager so we'll see and in the meantime, bless, he's sent me his email in case I have any more problems. Very sweet and a nice bloke but I'm really not a happy camper.