Totally, Perdy!! That kind of service is what makes you go back to them and builds a real loyalty amongst customers.
At the end of the day, things go wrong sometimes - we are none of us robots after all - and it is when something does go wrong for a company that you deal with, that you find out just how good they are. If you can resolve the problem quickly, efficiently, professionally and by giving the customer more than they expected to get, that customer will stay with you, even if you are not the cheapest provider, because you have built a level of trust, and the customer has been made to feel important.
That this level of service is displayed so profusely in a circumstance where there is no problem is fantastic, and exceptionally unusual in businesses today, where often CS can be compromised to meet time constraints and targets. How refreshing to see, not just an individual that displays such commitment to CS, but also a company that allows this individual to flourish and doesn't weigh them down with targets that make such service impossible.
.....oo its like a big old love in!!!!!! Lol!!!!
