MissMagpie
If it sparkles - grab it
- Joined
- Jun 27, 2008
- Messages
- 1,433
I've just had a call from Rocks & Co COO Andrew, who is working his way through all the PMs from people who have had problems.
Apparently, my blue fire opal ring IS in stock - the system somehow thought it was allocated to another order when it wasn't - and it being shipped out to me. Hooray!
Clearly the computer systems are just completely hopeless. I work in IT myself, and I do know it takes time to replace systems, especially if you're going to test them properly - no point in trying to rush it, as you just end up with even more problems.
I feel really sorry for Andrew and everyone at Rocks who is grappling with an inadequate system, as they clearly know they are losing orders at the moment. Hats off to Andrew for doing his best!
Apparently, my blue fire opal ring IS in stock - the system somehow thought it was allocated to another order when it wasn't - and it being shipped out to me. Hooray!
Clearly the computer systems are just completely hopeless. I work in IT myself, and I do know it takes time to replace systems, especially if you're going to test them properly - no point in trying to rush it, as you just end up with even more problems.
I feel really sorry for Andrew and everyone at Rocks who is grappling with an inadequate system, as they clearly know they are losing orders at the moment. Hats off to Andrew for doing his best!