teddybear581
Registered Shopper
- Joined
- Jun 24, 2008
- Messages
- 167
i recently asked for a bame of a helpful person at IW and Topaz kindly gave me the name of Tracy Townson.
Well I tried to phone her but guess what???
She is no longer with the company. Doesnt look like IW want anyone helpful working for them:11::11:
I asked to be put through to anyone else who could help and was put through to CS and after pressing numerous options and waiting on hold I spoke to a rep.
I explained I had sent three emails to ask for two parcels to be uplifted but received no reply. She could not have cared less,offered no apologies but she has "made arrangements " for them to be picked up.
Unfortunately the money back guarantee preiod has run out because of their non response to my email requests so I will be waiting to see what problems arise,if any:33:,when the items are received back in the warehouse.
IW,NEVER AGAIN!!!!!!!!!!!!
Well I tried to phone her but guess what???
She is no longer with the company. Doesnt look like IW want anyone helpful working for them:11::11:
I asked to be put through to anyone else who could help and was put through to CS and after pressing numerous options and waiting on hold I spoke to a rep.
I explained I had sent three emails to ask for two parcels to be uplifted but received no reply. She could not have cared less,offered no apologies but she has "made arrangements " for them to be picked up.
Unfortunately the money back guarantee preiod has run out because of their non response to my email requests so I will be waiting to see what problems arise,if any:33:,when the items are received back in the warehouse.
IW,NEVER AGAIN!!!!!!!!!!!!