Hi. Yes, mine arrived. The ring and earrings are in the car waiting to go to the post office! The PK 1litre elasticizer also arrived, with a hole in the bottom but I can't be bothered with the hassle of sending it back, so I will just dispense into my half litre pot. Have you called CS yet? That's a bit extreme isn't it? There seems to be more and more stories like this around lately, wonder what's happening at Q Towers? BTW I heard Debbie Flint say yesterday that earrings are "never sent straight back out to customers as a lot of people think"...wonder if she has been reading the forum?! Good luck!