Since July08, i always pay for premium delivery, as you can choose the preferred date of delivery, and it does arrive on that date, it comes by a courier, and you have to sign for it. Standard delivery to my address takes ages, in fact last year, i waited for my order for nearly 4 weeks. The person who delivered it told me, that as i lived out in the sticks she waited until she had accumulated packages that were destined for my area! I was quite peeved, i had been giving CS a lot of grief, and it wasnt there fault this time.