Like you I ordered goods from this company on the 13th April and was told by email a delivery time of 14 days. I had originally gone to the Ideal World website to order goods as shown on the GB's TV show but was re -routed on the web to the GB website.
Having ordered 2 sets of 4 Oleanders, 2 canary palms and 2 black bamboos I was sent a confirmation email. I noticed that the deal I was getting for the palms was NOT as per IW but was more expensive and so a call to the GB help line followed which luckily then was not situated in the Indian continent but 'up north' somewhere, they grudgingly adjusted the amount charged and that was that.
Fast forward - well not so fast as it happens to today a full 4 weeks after ordering and the Oleanders arrive not looking anything like those shown on the IW show, they were nice and bushy mine are leggy and spindly, BUT what is worse is that the deal on IW was for one white, one pink, one red and one cream. Mine have arrived today and I get two red, one pink and one unnamed plus another set the same. So no yellow/cream then and no Canary Palms and no bamboo. So I phoned the UK number for their customer helpline ( a normal number not one of these 0845 rubbish things that are not counted in your phone bundles) and guess what it rang and it rang and it rang with no answer. So with much regret I used the 0845 number and yes I went straight through to India to speak to a poor fellow who couldn't understand what I was saying - after a long 4p per minute conversation he advised me that the offer I had ordered was for two red, one white, one pink (I would never have ordered two of just one colour, how stupid is that) and that the rest of my order would eb arriving within 14 days - that 6 weeks from the order date - disgusting if you ask me. OK so maybe they have been the victim of their own success - so take on more staff, email customers to advise them of delays and keep to the same offers as shown on TV not different ones. How was I supposed to know that a company owned by IW and having shows on IW would have a website which you get to via IW's website that would charge differently and apparently have different offers on the same products.
Incidentally one thing on GB's side is that if you order from IW via telephone you delivery on every item, order from GB's website direct and there's just one p and p no matter what you order at the moment I have emailed them but they never replied except for a standard auto email receipt to anything I sent them in the past week or so - therefore I'm not holding my breath. Not sure I will go back to them again.
