stratobuddy
Registered Shopper
Firstly, here is a link to the item - - -
http://www.qvcuk.com/ukqic/qvcapp.a....831615.cm_scid.ItemNumberSearch#BVRRWidgetID
I bought this on 8th August last year, so it is 10 months old.
It is a SECURITY bag, reinforced with metal mesh and with metal wires inside the strap to prevent it being cut off.
It has a buckle on the strap to adjust the length of it. The buckle looks like metal, but turns out to be rather flimsy plastic, as it broke when my partner was wearing the bag, causing the bag to fall off as the strap was no longer attached to the bag. So much for "security"!!!
I've just rung CS to try and get a replacement. They said they can't access any orders after 1700 on a Friday, and not until Monday!
However, they also said it was out of its 6 month guarantee.
I would have though an item like this would have a year's guarantee, and in any case, IT SHOULD NOT HAVE BROKEN IN THIS WAY. What is the point of all the other security features if the strap falls off if a flimsy plactic buckle breaks? It should have been metal.
Obviously I will ring again on Monday, but in the meantime, any comments or suggestions if they stick to the 6-month rule?
http://www.qvcuk.com/ukqic/qvcapp.a....831615.cm_scid.ItemNumberSearch#BVRRWidgetID
I bought this on 8th August last year, so it is 10 months old.
It is a SECURITY bag, reinforced with metal mesh and with metal wires inside the strap to prevent it being cut off.
It has a buckle on the strap to adjust the length of it. The buckle looks like metal, but turns out to be rather flimsy plastic, as it broke when my partner was wearing the bag, causing the bag to fall off as the strap was no longer attached to the bag. So much for "security"!!!
I've just rung CS to try and get a replacement. They said they can't access any orders after 1700 on a Friday, and not until Monday!
However, they also said it was out of its 6 month guarantee.
I would have though an item like this would have a year's guarantee, and in any case, IT SHOULD NOT HAVE BROKEN IN THIS WAY. What is the point of all the other security features if the strap falls off if a flimsy plactic buckle breaks? It should have been metal.
Obviously I will ring again on Monday, but in the meantime, any comments or suggestions if they stick to the 6-month rule?