I have just submitted the following review, so it will be interesting to see if it is published. - - -
Great bag but it BROKE
My partner loves this bag as it holds so much in an organised way, and it is SUPPOSED to be secure. However, she had it over her shoulder when it suddenly fell off, and she discovered that the buckle used for adjusting the strap had broken. So it was not secure at all, and could probably have been snatched off her shoulder, when the wire reinforced strap would have been no help at all if the buckle broke. I've also heard that someone else had the same problem.
She wanted a replacement of her black bag, but the only colour left was red so she had to accept this, and the whole process took a month! Luckily, the red is not as bright as it appears on the website, it is more of a maroon colour.