Susie Wusie
Registered Shopper
I placed an order and it was to be delivered , when I followed the tracking on Hermes 20 minutes after the courie picked it up it said it would not deliver as the package was damaged, I emailed ldeal World within 24 hours they have sent out a replacement and within 48 hours a credit was on my bank account for part of the order that was out of stock, I think this was excellent service on behalf of ideal World and usual crap service from Hermes, this is a second parcel I've ordered from them that's been damaged so praise where praise is due to IW for speedy resolution.