I have now googled it myself "A facialist performs glycolic acid peels, lactic acid peels and is widely trained in product ingredients. A facialist understands what will work for your skin type." OK, but I would not have thought that Keeley did glycolic and lactic acid peels. Bit of a fancy word for a therapist then Alison ? I do wish Keeley would get on with applying whatever cream or serum, rather than not doing anything other than talking with her hands in mid-air.