did you get the email????

[iclaudipuss]

Jacqualina, I sent stuff back the same time as you and still haven't received an email about refunds, and I'm staggered that this is the case, it really is unacceptable, particularly in light of the fact that during presentations we are constantly told that we have peace of mind by being able to return unsuitable items. I've never heard a mention of how long the refunds take. This, along with the fact that in the space of a couple of months, I've received 3 damaged pieces, has really left me doubting the integrity of the company. Perhaps the problem is that the 'empire' is expanding far too quickly, and instead of getting the existing arms of the company right, too much time is spent on setting up the latest venture. Do we really need a separate Gem Collector channel, for instance? There is such a thing as over-ambition, and it generally leads to failure.
As to Chat, it could be good fun depending on who was around at the time, as well as being informative, but there's no doubt that it was cliquey, nor that it descended into nastiness from time to time. However, as Argey rightly says, it was monitored, and then the sycophantic stuff ended up onscreen whilst the other stuff was ignored. I did get irritated a few times when chatters were saying that they didn't like a piece and a Rocks employee would come on and say that such comments should not be made as they would put off other buyers. Sorry, but if you accept positive comments about the jewellery, you have to accept the negative ones, too.
Another non-recipient of the email here...

 

[argeybargey]

"Sycophantic", wonderful choice of word Jacqualina and puts my "nice" to shame :mysmilie_501: My vocabulary failed me on this occasion.

Some of the comments were just plain nauseating, I've never understood this extreme relationship some of the customers have with this company. <a href="http://plugin.smileycentral.com/http%253A%252F%252Fwww.smileycentral.com%252F%253Fpartner%253DZSzeb008%255FZNxpt484YYGB%2526i%253D4%252F4%255F17%255F208%2526feat%253Dprof/page.html" target="_blank"><img src="http://smileys.smileycentral.com/cat/4/4_17_208.gif" alt="SmileyCentral.com" border="0"><img border="0" src="http://plugin.smileycentral.com/http%253A%252F%252Fimgfarm%252Ecom%252Fimages%252Fnocache%252Ftr%252Ffw%252Fsmiley%252Fsocial%252Egif%253Fi%253D4%252F4_17_208%2526uiv%253D3.0/image.gif"></a> xxxxx

PS - Another non-recipient here too, but I'm not at all surprised given my posts as an ex-customer over the last month or two. x

 

[fluff]

Just received my email .... the Chatroom as we knew it is no more. :sad:

Shame the minority succeeded in ruining it for the majority. :angry:

 

[loobi]

One positive I draw from the demise of the chat room ........ my bank balance will be much more healthy.

 

[fwend]

I never got an email either!!!!! didn't really do chat but I did like reading the posts. It did seem to me to be like a private club, that I did't have membership too!!!!!!!!!

 

[loobi]

an email has just been sent out now - seems to be the death knell of chat

 

[amf]

This is the email i received earlier.

Dear Customer,

Last week I sent an email to all people who had used chatroom recently. It seems that many people did not receive the email and I apologise for that.

In the email, I outlined the issues that we were facing with chat and that we were considering what to do next.

Due to the bullying and abuse that has continued since our last review of the chat room and the result of which has been a serious threat of legal action, we believe we have no choice but to protect our customers and to close the chatroom. In its place we have given the presenter a screen so that they can see the comments typed in to the box on the website directly and allow them to interact more easily with web viewers.

This has been an extremely hard decision to make, but we are a first and foremost a jewellery company and as a business we need to focus our energies on constantly improving the shopping experience for all our customers.

As always, please do not hesitate to get in touch if we can be of any assistance.

Kind Regards
Steve Bennett | CEO

 

[Rocchic]

Unfortunately in today's climate - bullies and those who would spoil things for others, or seek to spoil a good thing (chat pre sky and until recently) generally get their way. With hindsight I think Rocks management hopefully realise they should have had a more forward thinking strategy for a bigger audience - however as Rocks chat was unique and a USP there was little else to compare it against. Naivity is possibly a more fitting statement. Bullies generally move on to the next vulnerability and I suspect as there is now no longer a forum for the posts on rocks it will re appear somewhere else fb maybe. I saw some pretty awful threads and comments on this forum a while back which were swiftly moderated.
I think the 'nausiating' argy refers too comes from actually meeting the owners - so it is less remote and some ppl feel they have an afinity - it always worries me with respect when chat rooms and the like are referred to as 'family' its a business - group of like minded adults maybe but family no. I agree at times it did seem as though chatters had shares in the business. It is sad though was often the basis to lurk whilst watching and I think chat in the old days helped and informed a lot of ppl - I too have little to attract me to watch for long now, if at all. The CR prices are confusing as they start at a ridicoulous price 'falling from' and are then still way too high - no request hours and new items that unfortunately are no longer the bargains they used to be. The refund issue though is the biggest for me and I just cannot risk tying up money for almost a month if I dont want the item or bid on a couple of items for choice.

I wonder if, in the future Rocks will reduce its air time and Gems will once again dominate ????? Full circle ...............

Anyway to all those chatters out there that were so lovely and helpful and I had amazing conversations with and kept me so wonderfully entertained through snow, ice, difficult times and when the telly was not worth turning on - take care, keep chatting and keep polishing the bling Rocchic xxxx

 

[amf]

I think we all know the people we need to thank for the demise of the chatroom.
If only Rocks banned the "bullies" then we would still have the chatroom today. Quite recently on two seperate occasions i witnessed the same person verbally attack two chatters, what i found disturbing was there was a "pinkie" in chat at the time and that's all they said was " please ***** stop. This person should have been banned there and then as this wasn't the first time they had caused trouble in chat.

Like many others on here, i have been buying since the first night Rocks started broadcasting on the beta testing weekend. I have bought some gorgeous things at silly prices but i'm afraid since the chat room disappeared i have only logged in once or twice, but as they say "good things come to an end".

Anyway, Thanks to the people who contributed to the loss of the chatroom.:angry:

 

[Rocchic]

I do agree amf - I witnessed a lot of this and I also witnessed the 'holding rocks to ransom' ie: cancelling their orders, baskets etc - I suppose 'pinkies' were torn between banning them and losing business - short term I suspect as longer term I feel less ppl will tune in. It has been interesting watching web buyers since demise of chat and who is and isnt buying. As I write this Panorama are running a programme next week on the issue of one in three children reporting on line bullying - and does the law need to be changed - appears some never grow out of it possibly because they get away with it - or, worse still and I witnessed some of it - really dont get they are actually the ones at fault.

 

[jacky]

I "joined" if that's the right word, which it isn't - Rocks almost from the start, they'd been going a fortnght...(I'm gemjunkie if anyone remembers me, and I daresay Rocchic will tell you if I don't, she is my sister - in fact I introduced her to Rocks - changed her life lol)

I've been on internet forums for several years and invariably the nasty element creeps in, leading to moderation, bans, "flaming", et al. Usually it blows over, after the people being bullied leave, or set up their own forum. This leaves the bullies free to continue. Usually though, they get fed up and go find somewhere else to be nasty. So the solution is - ignore them and they'll go away.

When I was at school we were told the same - either stand up to bullies or ignore them. If you stand up to a cyber bully you descend to their level - after all you can't knock them unconscious or tell their parents so you just have to think up even nastier things to say, which defeats the purpose. So the best thing to do is totally ignore them. If they haven't got an audience they get fed up and go elsewhere. Sometimes it takes a little time, but it works.

That's why I can't understand people leaving the chat room - for heaven's sake it's just words on a screen. Why let these idiots defeat you? I can understand children getting upset over nasties on FB, after all they are children. We are not children we are adults and as such we should know that words on a screen can't do you any more harm than you let them. Yes it's unpleasant and irrelevant to the jewellery and nobody wants it, but to complain to the company is plain silly. It's not their fault, they don't have any control over what is said in chat. If moderation gives them a liability, what's wrong with the "innocent" chatters just clicking the little x button?

Why did more people not use this? Repeatedly? I watched some evenings and did seem to miss the worst of it, but what I saw was no more than some idiots trying to be clever. The remarks don't even stay on the screen for more than a few seconds, unlike most forums, so the only harm they can do is in the memory of the people viewing. Sticks and stones etc...

I'm going to repeat mysef if I keep on! A clique only forms when others allow it. Most people posting on chat had friends they could chat to, so it wasn't a case of being shut out of a clique - there's nothing to stop people having a convo on top of the bullies' rubbish - just don't let them get the upper hand.

Of course nobody wants to fight a battle when they go into chat, they just want to have a nice time - but sometimes you have to contend with unruly elements, it's human nature.

There is actually a forum - Flame Warriors they're called - they make it their business to wreck other forums:

http://www.google.co.uk/search?sour...z=1T4GGLR_enGB311GB311&q=flame+warriors+forum

One forum I'm on had one of these - some people left and set up their own forums, some got really scared. Of what? Unless you give out personal info you can't be traced. After being banned a few times, then soundly ignored, he calmed down and is now as good as gold...

Who is threatening legal action against Rocks? What do they hope to achieve? What are Rocks being accused of? It's ridiculous! Like running to Mummy...Some people need to grow up and not take a chatroom so seriously.

I can hear voices saying yes but some people in chat are housebound etc and don't have anyhone else to talk to - fgs this is a sales channel!

 

[Sazza]

Well if the chat is no more then Rocks should remove the following from the site as it implies it is returning.

"The chatroom is currently undergoing redevelopment"