Dave Bradford

[letbuyerbeware]

I had an issue with a presentation by Dave Bradford of a Hanspree tablet. So I wrote to Ideal World asking if they could ask him for a comment as to what I considered to be a frivolous and unproven claim he had made about the product.
They replied Mr Bradford was not in customer facing profile and they would not be able to get a comment from him but they would take my comments on board in their efforts to improve customer service.
What does "not in customer facing profile" mean? I thought every time he looks at the camera that's what he actually is.
No integrity waste of time.

 

[alan1302]

What was your complaint?

Not customer facing means that he does not deal with customers directly.

 

[Loveinamist]

What was your complaint?

Not customer facing means that he does not deal with customers directly.

So waffle for England with no redress. Thought there were rules/guidelines, or are IW exempt?

 

[Swankypants]

Ideal World has thousands of viewers, the presenters wouldn't reply to each and every niggle they have. That's why there's a back up team [however good or bad they are].

If you have a problem with what has been said, you complain to the bosses. I am sure the presenters act largely on the info given to them and don't stray too much from that.

 

[alan1302]

So waffle for England with no redress. Thought there were rules/guidelines, or are IW exempt?

Depends what they were complaining about - without that we can't know.