Great customer service, I have had my soup maker (from IW) for over 2 years when it burnt out, so got in touch with CS and they confirmed it had a 3 year warranty so they send me a prepaid label and within what must have been a couple of days of them receiving it back they send me out a brand new one. It's a shame they are no longer on IW as they always have good easypays as their stuff is not cheap.