Good to see you were treated well, shame it doesn't happen all the time.
Didn't honour an order of mine for an item of their web site a couple of years ago, part of the item which was displayed on the web site and the email confirmation of the order was missing, they said it was just a misprint on the despatch note, i said it was not a misprint on a dispatch note, it was pictured on your web site (which you had subsequently changed once you realised your mistake), email from yourselves also confirms this missing part should be part of the order. They offered £10 off a future order, considering the missing part according to their presenters (when it's shown on TV) is worth £50 and the missing part was the main deciding reason for buying from IW as I could have got the item without the missing part from Amazon cheaper, to be offered only £10 credit and I have to buy another item to get it, is a terrible way to treat an existing customer. Item returned and loss of future custom to boot.
Which is a shame as they have some decent items at decent prices, but unfortunately that is outweighed by poor customer service and the nonsense spouted by their presenters/guests.