Safety alert.
I’m resurrecting this old post re information about this item.
I’ve received an email from qvc today about a safety issue with 2 cozee home throws - item number 815576 / 809971
We are contacting you regarding your purchase of our "Cozee Home Luxury Faux Fur Heated Throw" (item number 815576 / 809971).
The safety of our customers is our top priority. That's why we are informing you of a risk affecting this product. Please read this carefully, as the steps below will enable you to eliminate the risk.
Please stop using the Heated Throw immediately, unplug the control unit from the heated throw and the mains power, and put the control unit aside until further contact.
What is the risk?
We have become aware of an issue with both the ‘6 Setting’ and ‘9 Setting’ control unit (pictured below), which could result in a risk of fire and electrical shock.
What do I need to do?
1. Disconnect the control unit from the throw and the mains power and put it aside.
2. Please ensure that no one else uses it.
3. Please do not attempt to connect the Heated Throw to any other device.
4. Please do not dispose of the control unit, as we want to ensure it is taken out of circulation. As long as it is not plugged in, it is safe to be stored.
5. If you have given this product to anyone else, please contact them and tell them to stop using the product. Please pass this notice to them.
There is nothing further you need to do at this stage, and we will be writing to you in the coming days with further details in relation to the Heated Throw and Control Unit.
We are sorry to have to contact you with this message, and for any inconvenience it may cause. Please rest assured that your safety is our top priority, and we are working hard to resolve this issue and will be in touch as soon as possible.
Yours sincerely,
QVC UK
Questions & Answers
Q. I've not had any issues. Can I continue to use it?
A. No, please stop using the product, unplug the control unit and put it aside until further contact.
Q. I have given this product to another person, what should I do?
A. Contact them and tell them to stop using the product, unplug the control unit, and put it aside until we contact you with further details. Please pass this notice to them or call us on 0800 51 41 31 and we will send a copy to them.
Q. Are there any issues with any other items from this range?
A. No, we are only aware of this issue.
Q. When will you contact me with further information?
A. We are working hard to provide you with all the information required and aim to contact you by the end of next week with a resolution.
Q. I no longer have the item, what should I do?
A. Further details will be provided when we contact you with a resolution.
Q. Will I receive a refund?
A. Yes, a refund will be provided. However, your safety is our top priority. We will provide further details about your refund when we contact you with a resolution.
