Advice please folks!
Hermes have failed to deliver 2 parcels which were returns to QVC and picked up by courier on the same day.
I had requested a return of the order for full refund including P & P because the two dresses, same style different sizes, did not match measurements on their website. Hermes have forwarded a claim form and QVC are doing so.
Who will be the most efficient and fair regarding this issue? I have to admit I have very little confidence in Hermes at the moment. The whole way they have dealt with my emails re this matter so far (parcels were picked up on 5th July) has been really awful.
Experiences appreciated please!
Thanks
Hermes have failed to deliver 2 parcels which were returns to QVC and picked up by courier on the same day.
I had requested a return of the order for full refund including P & P because the two dresses, same style different sizes, did not match measurements on their website. Hermes have forwarded a claim form and QVC are doing so.
Who will be the most efficient and fair regarding this issue? I have to admit I have very little confidence in Hermes at the moment. The whole way they have dealt with my emails re this matter so far (parcels were picked up on 5th July) has been really awful.
Experiences appreciated please!
Thanks